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Skill Pathways
Learning & Development (L&D) is excited to share the launch of the Skill Pathways training program, an effort aimed at strengthening our internal talent pipeline, enhancing employee engagement, and aligning our workforce capabilities with evolving organizational needs.
Overview
The Skill Pathway Training Program is a structured, multi-tiered learning framework that offers staff opportunities to build and enhance transferrable skills.
Skill selection was based on input from MPPs, staff, and workforce needs assessment, and are relevant across all classifications and work environments.
Module Components include:
- E-course
- Online skill assessment and online trainings
- In-person workshop
- Action plan & conversation guide for employee and Appropriate Administrator for emphasis on continuous learning.
Skill Pathways are stand-alone training modules and staff do not need to take all of them nor in a particular order.
Logistics
Employees self-enroll in CSU Learn, and all components are contained within the e-course (including registration links for the instructor-led training). Links to the Skill Pathways are provided on this site, and the estimated time commitment to complete one Skill Pathway is outlined below.
| Skill Pathway Component | Time Commitment |
|---|---|
| Step 1: E-Course in CSU Learn | |
| Introduction to the Skill | 15 min |
| Skill Benchmark Assessment | 10-15 min |
| 1 CSU Learn training | Varies (10-60 min) |
| 1 LinkedIn Learning course | Varies (15-90 min) |
| Step 2: Instructor-led Workshop | |
| Virtual session on Zoom | 2.5 hr |
| Step 3: Employee Action Plan | |
| Created by employee during and after workshop | Ongoing |
| Step 4: Conversation with Appropriate Administrator | |
| Topics for skill-based development conversation and module review | 20 min - Ongoing |
| Step 5: Assessment | 10 min |
Expectations for Appropriate Administrator
The manager’s role in supporting the employee is vital. Managers are asked to:
- Encourage participation of staff who could benefit from one or more Skill Pathway modules.
- Provide time to enable staff to complete the e-course, related online trainings, and instructor-led workshop.
- Support application of learning post-module by creating opportunities for participants to share their Action Plan and practice new skills.
Roll-out to Campus
The Fall 2025 roll-out to campus will focus on the Customer Engagement Skill Pathway. Other Skill Pathways will be rotated into the schedule in spring.
Please note the Skill Pathway training program is not for student employees at this time.
Skill Pathway Modules
To explore the Skill Pathways and to register, select on the skill below.
Customer Engagement Skill Pathway Learning Objectives:
- Practice the steps necessary for excellent customer engagement for in-person, phone, or email
- Strategize relevant customer engagement techniques for the workplace
- Explore resources for ongoing learning.
E-course
Register for the instructor-led training and complete the Customer Engagement Skill Pathway e-course:
(link to be provided early Fall 2025)
Reminder: At this time, the Skill Pathways are not intended for student assistants.
Communication Skill Pathway Objectives
- Assess the communication styles of yourself and others
- Practice flexing your personal style to establish rapport
- Understand the principles of active listening and its importance in effective communication
- Develop verbal communication skills to convey messages clearly
- Enhance communication skills for professional and effective written correspondence
E-course
Register and complete the Customer Engagement Skill Pathway e-course:
(link to be provided early Fall 2025)
Reminder: At this time, the Skill Pathways are not intended for student assistants.
COMING LATE FALL 2025
COMING SPRING 2026
COMING SPRING 2026
COMING SPRING 2026